Mobile Connected Diagnostics™
The Connected Diagnostics mobile app extends the reach of Connected Diagnostics by allowing customer management or operators to receive notifications direct from Cummins to their Apple® or Android® mobile phone or tablet, providing valuable insights into engine systems faults and expert operational recommendations, regardless of location. The information enables instant decisions to be made on the most appropriate course of action, thus maximizing equipment productivity and reducing downtime.
The Connected Diagnostics mobile app is available exclusively for existing Connected Diagnostics customers to download from the App Store® and Google Play.™ The landing page of the app shows the equipment status – the app sorts and displays equipment by fault code status, and indicates the count of registered equipment currently in this status, making that valuable information easily accessible to customers at all hours.
For more information on Connected Diagnostics, cumminsengines.com/connected-diagnostics
“We are really excited by the ability of Connected Diagnostics to support operators and rental companies by providing proactive steps to minimize their equipment downtime and reduce their service costs. Cummins has considerable experience in the off-highway market, which allows us to develop a customer support tool
to fit diverse off-highway engine requirements. With this system, Cummins is responding to the need to convert engine data into instantly usable and service actionable information for our customers.”
— Chris Brown, Director — Cummins Off-Highway Customer Support
Bauma is held every three years, and with approximately 580,000 visitors, it is famous for being the largest trade show in the world. Bauma has 605,000 square meters of exhibition space packed with construction and mining equipment – anything worth knowing about the European construction and mining markets is on display here.
Bauma attracts a diverse audience, with visitors traveling from 200 countries to attend. Cummins has exhibited at Bauma for many years now, and each year, the show’s popularity has noticeably increased – 2016 attendance was up 9 percent from Bauma 2013, and with glowing reviews, who know what records Bauma can break in 2019?
Bauma is a key platform in the industry to launch new products and innovations. Cummins chairman and CEO Tom Linebarger took the opportunity to launch the new Stage V engine range to the world.
“Every three years, Bauma offers us the unique opportunity to meet with customers from around the world. As the largest trade show in our industry, it is a good opportunity to showcase new products and services.”
— John L. Garrison, CEO and President, Terex Corp.
“We make use of the attention Bauma attracts to present our innovations.
This event is a milestone for the industry. It’s not only Komatsu that tries to get
certain machines ready in time for Bauma. This trade show really drives the
entire industry forward.”
— Masatoshi Morishita, Managing Director and CEO at Komatsu Europe
IN THE CUMMINS BOOTH
Watch the Bauma Movie.
- Stage V F3.8
- Stage V B4.5
- Stage V B6.7
- Stage V L9
- Stage V interactive touchscreen display
- Mining Corner – QSK60 and touchscreen
- Connected Diagnostics™ corner
Customer Spotlight: Apache
APACHE Sprayers powered up with Cummins QSB6.7 T4F engines earlier this year, with
Cummins powering all four models in the 2016 Apache 30 Series self-propelled sprayer line.
All models will boast greater horsepower in the new model year while consuming less fuel and
providing a steadier ride than previous models.
According to Equipment Technologies, the upgrades to the Apache sprayers begin under the
hood, where the Cummins 6.7-liter Tier 4 Final engines “generate higher horsepower while
stretching fuel further than their 20-Series predecessors.”
“Cummins is always looking for ways to help our customers succeed…
We are happy that our Tier 4 Final QSB6.7 is able to help Apache
customers operate with more power and efficiency.”
— Bruce Farrar, Cummins Industrial Sales Manager
The 30-Series 6.7-liter-powered lineup consists of the AS730, rated at 173 hp (129 kW); the
AS1030, rated at 225 hp (168 kW); the AS1230, rated at 260 hp (194 kW); and the AS1230
XP, rated at 300 hp (224 kW).
The QSB6.7 Tier 4 Final engine is one of the most popular and versatile engines ever built by
Cummins. With features such as a High-Pressure Common-Rail (HPCR) fuel system, cooled
Exhaust Gas Recirculation (EGR) and Diesel Oxidation Catalyst (DOC)/Selective Catalytic
Reduction (SCR) ultra-low-emissions systems, it is no surprise that the Apache sprayers are
seeing 5 percent to 20 percent better fuel efficiency than their 20-Series predecessors.
“Our 2016 models raise the bar for quality and value…We believe that growers will like what we’ve done, and will enjoy greater cost savings and profitability with these new machines.”
— Matt Hayes, CEO at Equipment Technologies,
All Tier 4 engines (Interim and Final) now leave the manufacturing plant with a Cummins QR decal sheet
attached, ready for the OEM to affix the self-adhesive QR sticker in the cab or in the engine compartment.
The smartphone QR code directs equipment operators to the Cummins operator app to give them fast access to Tier 4 operational details when they need them.
For example, if a Diesel Exhaust Fluid (DEF) or exhaust aftertreatment cleaning lamp illuminates, and the equipment user is unfamiliar with what it means, he or she can go straight to the operator app to find out.
The QR code stickers are available for dealers to provide to their customers with Cummins-powered Tier 4 engines, so please contact your Cummins distributor to obtain them, as using the app may prevent unnecessary service visits about lamp warnings.
How to use
Scanning with a
to the Cummins
Cummins RAPIDSERVE™ Call Center has been around for more than 20 years. Since Cummins elected to require dealers to file warranty claims directly over RAPIDSERVE™ Web in October 2015, the RAPIDSERVE Call Center has taken a different approach on how it supports dealers. The RAPIDSERVE Call Center continues to support repair locations with catastrophic repairs. It also provides repair locations with technical support by helping when they have completed Cummins published troubleshooting and a failure was not found. If the repair issue cannot be resolved at the first level, the issue may be escalated to a technical support agent to help find a root cause. If necessary, Cummins will utilize its technical experts onsite to assist dealers as well.
Cummins has made several improvements to RAPIDSERVE Web to assist dealers in making the claims-filing experience easier. Improvements made over the last year include:
- Expert Diagnostic System (EDS) auto-transfer of troubleshooting and access Standard Repair Times (SRTs) to RAPIDSERVE Web claims
- Enabled claim filing for parts-only dealers on RAPIDSERVE Web to eliminate the need to call to file a claim
- Improved RAPIDSERVE Web refile function
- Dealer warranty training added to QuickServe© Online
Cummins RAPIDSERVE Call Center and RAPIDSERVE Web will continue to make improvements to the claim filing process and technical support so it is easier for dealers.
Register for RAPIDSERVE at rsw.cummins.com
The Art of Remanufacturing
Cummins New and ReCon® Parts have spent decades being perfected by the art of remanufacturing. Cummins uses factory processes, advanced tools and quality systems to return remanufactured parts and engines to their original performance specifications, with the global warranty and service support to match. Bottom line: It is about giving customers a product that is as good as or better than new. Under the Cummins ReCon brand, remanufactured engines offer minimized downtime, a good-as-new warranty, technology upgrades and superior reliability.
Remanufacturing has significant environmental advantages – saving 85 percent of energy compared with manufacturing a brand-new product. While that is a number to be proud of, Cummins is striving to make it even better by offering ReCon products soon after it releases its new engine counterparts, and by applying advanced remanufacturing technology supported through enhanced processes.
Cummins has also recently instituted a variety of remanufacturing technologies that improve the workmanship of the end product by bringing more reusable components back to their original specifications – redefining the conventional process. One of these key advances enables material to be added back to critical engine parts using processes such as thermal sprays and laser deposition, meaning that old components are brought back to original performances, tolerances and specifications before going into the remanufactured engine. Recently, there has been a shift in demand to smaller, more compact engines, making it beneficial to add rather than remove material, to compensate for the wear that occurs in service.
For example, Cummins can use thermal sprays to repair and add material to the top of cylinder decks, avoiding the need for thicker head gaskets. Further examples are using laser deposition in turbocharger and cylinder heads to repair wear or corrosion, and utilizing plasma sprays to bring cylinders back to original spec size so that oversized pistons or sleeves are often no longer required.
Plasma spray brings cylinders back
to original specifications.
repair and add
material back to
the top deck of
ISX 12-liter natural gas ReCon© engine